OnviSource and SpitFire Partner to Empower Contact Centers with OnviSource’s OmVista Agentic AI and Business Analytics Services

OnviSource has announced a strategic partnership with SpitFire to integrate its OmVista Agentic AI platform and Business Analytics Service into SpitFire’s outbound communication solutions, aiming to boost contact center performance. The collaboration will provide SpitFire customers with AI-powered analytics, real-time agent assistance, automated post-call tasks, and insights to optimize customer targeting and compliance, ultimately increasing agent productivity by up to 60%. By combining AI automation with human expertise, the partnership shifts outbound operations from volume-driven to outcome-driven efficiency, delivering improved call quality, higher success rates, and reduced operational costs.

OnviSource, a leader in Agentic AI, Analytics, and Automation solutions for contact centers, announced a strategic partnership with SpitFire, a provider of advanced outbound dialing and communication solutions. The partnership will enable Spitfire to integrate OnviSource’s OmVista Agentic AI platform and Business Analytics Service (BAS) into its customer offerings—empowering clients to elevate outbound performance, agent productivity, and operational efficiency.

SpitFire offers cloud, on-premise, or hybrid solutions for call center products, combining the latest technology with exceptional customer service and technical support. Through this partnership, SpitFire’s customers will gain access to OmVista’s Agentic AI-powered analytics, automation, and agent engagement technologies, uniquely designed to optimize outbound campaign success.

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The integration will allow SpitFire users to:

• Analyze and optimize ICPs (Ideal Customer Profiles) to target the right customers with the highest likelihood of conversion.
• Real-time agent assist and guidance to improve the performance of agents
• Capture and analyze all outbound interactions, using real-time or post-call QA and AI-driven insights to identify success factors, compliance issues, and performance opportunities.
• Automate agent wrap-up and post-call tasks, reducing manual effort, eliminating delays, and minimizing human error.
• Boost agent throughput and productivity by 30–60%, enabling teams to process more calls with the same resources, while improving call quality, compliance, and outcomes.

“We are thrilled to partner with SpitFire to bring the power of OmVista Agentic AI and our Business Analytics Services to their customers.” Commented Francisca Alegria, Chief Operating Officer of OnviSource. “This collaboration perfectly aligns with our mission—to help contact centers achieve superior performance and customer experience through an empathetic balance of AI automation and human expertise.”

By blending AI intelligence with human validation—defined by OnviSource as Empathetic Integration of Agentic AI and Human Expertise—the partnership ensures SpitFire’s customers benefit from both machine efficiency and human empathy in every interaction. SpitFire’s outbound solutions, now empowered by OmVista Agentic AI, will enable clients to transform their outbound operations from volume-driven to outcome-driven efficiency.

“Partnering with OnviSource allows us to offer far more than outbound dialing technology—it allows us to deliver intelligent, insight-driven performance management to our customers,” said Michael Henochowicz, Chief Executive Officer of SpitFire. “By integrating OmVista Agentic AI, our users can now analyze their outreach, gain real-time performance insights, and automate time-consuming tasks. Together, we’re empowering contact centers to achieve higher success rates, improved agent productivity, and lower operational costs.”

OnviSource’s Business Analytics Service (BAS) provides complementary and consultative services delivered by its AI Academy experts to SpitFire clients, including presale problem-solution analysis, ROI calculations, and proof-of-concepts, as well as post-sale services consisting of customization, AI model optimizations, and onboarding to deliver the ROIs in production.

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