As a financial services customer experience leader, LendingPoint adds Chief Experience Officer to its Executive Leadership Committee
LendingPoint, the AI-driven CreditTech platform that provides one-stop financing solutions for consumers, e-commerce and point of sale partners, and lending institutions, announced today that Amanda Flashner has been promoted as the company’s first Chief Experience and Communications Officer.
Flashner joined LendingPoint in 2016 as the senior vice president of customer experience and communications and has been integral in leading LendingPoint to customer acclaim and an industry-high Net Promoter Score of 86. She was promoted to the role of executive vice president, customer experience and communication in December 2021, a role that she held until her appointment to Chief Experience and Communications Officer. As the newest member of the company’s seasoned C-suite, Flashner will be responsible for customers’ end-to-end experience with the platform, ensuring every journey is aligned with the brand values and promise.
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“Amanda’s proven commitment to driving personalized solutions to meet our customers unique needs has been foundational in our outstanding reputation as the preferred platform for more than $8 billion in loan originations. We look forward to seeing her continued leadership and innovation in this new role.”
“Customer experience is central to every choice we make at LendingPoint,” said Tom Burnside, CEO of LendingPoint. “Amanda’s proven commitment to driving personalized solutions to meet our customers unique needs has been foundational in our outstanding reputation as the preferred platform for more than $8 billion in loan originations. We look forward to seeing her continued leadership and innovation in this new role.”
Flashner holds degrees from University of Central Florida and Rutgers University and has more than a decade of experience working for various Fortune 500 companies in financial services, hospitality, and retail with a focus on customer excellence transformations, business strategy, and operations roles. Prior to joining LendingPoint she served as Director of Operations and Execution for iCre8Results where she oversaw the experience practice, operational structure, and efficiency as well as growth strategy and execution.
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