Workato Named a Customers’ Choice in 2026 Gartner® Peer Insights™ “Voice of the Customer” for Integration Platform as a Service

Workato^®, the leading Control and Execution Platform for Enterprise AI, announced today that it has again been recognized as a Customers’ Choice in the 2026 Gartner^® Peer Insights “Voice of the Customer” for Integration Platform as a Service (iPaaS) for the third time. According to the report, Workato was rated 4.9 out of 5.0 stars – the highest of any vendor in the report – and received zero reviews below four stars out of 112 reviews as of 30 June 2026.

The Gartner Peer Insights Customers’ Choice Recognition is based on feedback and ratings from end-user professionals who have first-person customer experience with Workato. Workato received a willingness-to-recommend rating based on 112 reviews as of 30 June 2026, with 97% of customers willing to recommend the platform to a friend or colleague.

Built on more than a decade of integration expertise spanning over 14,000 applications, Workato is relentlessly dedicated to being its customers’ neutral control and execution platform, enabling them to put AI to work across their business. Workato is the neutral layer customers trust to mitigate risk, improve token costs, and scale AI with enterprise-grade governance.

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“Each year that we are named a Customers’ Choice by our global customer base, it renews our drive to continue going above and beyond for our customers,” said Gaby Moran, VP, Global Customer Success Management and Experience at Workato. “We understand the weight of our customers trusting Workato to orchestrate their most critical business processes, and we don’t take that lightly. We’re thrilled and honored to accept this recognition on behalf of our customers.”

In customer reviews, Workato is described as “very cost effective from a total cost of ownership perspective compared to some of the other large players” and that it provides “an intuitive and user-friendly interface that makes building integrations and automations straightforward.” Customers also said it enabled them to “accelerate integration delivery, empower teams…and significantly improve the reliability and maintainability of our integrations” and that “Key enterprise requirements such as security, access control, and governance are well considered.”

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In July, Workato significantly expanded its platform with Workato AIRO general availability, allowing customers to leverage a multi-agent system built into the Workato platform that brings agentic engineering to the enterprise. AIRO (AI-driven, Intent-based, Real-time Orchestrator) is the first solution that delivers a team of expert agents alongside users to discover, plan, engineer, operate, and continuously improve their work. With AIRO, customers can integrate, orchestrate, modernize, and put AI agents to work from any vendor.

Access a complimentary copy of the report and learn more about Workato here.

Gartner, Voice of the Customer for Business Orchestration and Automation Technologies, 27 August 2026

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