StructuredWeb Appoints Customer Experience Veteran Julian Ward as Chief Customer Officer

StructuredWeb, the leading AI-powered enterprise channel marketing automation and communications platform, announced the appointment of Julian Ward as Chief Customer Officer (CCO). In this role, Ward will lead customer success, professional services, customer support, and partner engagement strategies to further enhance the company’s award-winning customer experience.

“Julian’s expertise in customer-centric approaches will be invaluable in strengthening relationships with our enterprise clients like Zoom, IBM, and Google.”

StructuredWeb is deeply committed to delivering an exceptional customer experience that empowers enterprise clients to achieve greater success in their channel marketing efforts. The appointment of Julian Ward underscores this dedication by strategically investing in leadership focused exclusively on customer-centric innovation. With Ward’s extensive background in transforming customer engagement into tangible business results, StructuredWeb continues to prioritize customer experience as a core pillar of its mission, ensuring customers benefit from continuous enhancements and personalized service excellence.

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“Julian’s proven track record in building high-performing teams and implementing data-driven engagement strategies makes him the ideal leader to elevate our customer experience to new heights,” said Daniel Nissan, Founder and CEO of StructuredWeb. “As we continue our rapid growth following our recent $30 million investment from Invictus Growth Partners, Julian’s expertise in customer-centric approaches will be invaluable in strengthening relationships with our enterprise clients like Zoom, IBM, and Google.”

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Throughout his career, Ward has architected customer-first strategies that strengthened global engagement, elevated retention, and achieved service excellence with up to a 98% customer satisfaction rating. He has successfully led global expansion efforts across Australia, Singapore, Hong Kong, and Europe, and orchestrated six strategic acquisitions that broadened product offerings and strengthened competitive positioning.

“I’m thrilled to join StructuredWeb at such a pivotal time in the company’s journey,” said Ward. “The company’s integration of AI with channel marketing automation positions it uniquely to redefine customer and partner engagement. I look forward to working with the talented team to further personalize and elevate the customer experience –unlocking even greater growth potential.”