Sprinklr Appoints Sanjay Macwan as Chief Information Officer

Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, announced the appointment of Sanjay Macwan as Chief Information Officer, effective April 9, 2025. Macwan will report to Sprinklr President and CEO, Rory Read.

In this new role, Macwan will lead Sprinklr’s global IT, enterprise security, and data infrastructure and analytics strategy, focused on accelerating Sprinklr’s market position and technology leadership, enhancing operational resilience, and delivering greater value to customers.

“Sanjay is joining Sprinklr at an important time in our transformational journey. His deep experience leading and scaling enterprise technology and innovation, along with a proven track record helping global organizations navigate today’s complex security landscape, will be a valuable addition to our Executive Leadership Team,” said

Sprinklr President and CEO, Rory Read. “While Sprinklr’s transformation is well underway, Sanjay’s background with major global enterprises in information security, cloud, and SaaS will help strengthen our security posture to deliver hardened, best-in-class products and support our long-term vision — to make every customer experience extraordinary. As we focus on reenergizing growth and helping our customers realize the full value of our AI-native platform, Sanjay’s leadership will play a critical role in helping to ensure we do so securely, with greater speed, scale, and trust.”

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Macwan brings more than 30 years of experience driving transformation and building high-performing teams. He most recently served as the Chief Information Officer and Chief Information Security Officer of Vonage Holdings Corp. He previously served as Senior Vice President and Chief Technology Officer, Media Labs at NBCUniversal, Inc. Before that, he held various roles at AT&T, Inc., including Vice President, AT&T Chief Technology Office. Mr. Macwan holds a B.S. in Electrical Engineering and an M.S. in Computer Science from Polytechnic University (current NYU Tandon School of Engineering) in New York.

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“I am excited to be joining Sprinklr at such an important moment in its transformation,” said Macwan. “Sprinklr has an inspiring vision for customer experience, which is fundamental to every growing enterprise. It has a differentiated AI-native platform and an impressive roster of customers, with a clear opportunity to scale strategically and securely, and I look forward to working in partnership with the leadership team and Sprinklr teammates across the company to help strengthen our technology and security posture and enable our customers to unlock the full value of what Sprinklr can deliver.”