Skyetel Appoints Connie Valencia as Chief Operating Officer to Advance AI-Driven Innovation and Operational Excellence

Industry veteran brings deep AI, operations, and transformation expertise to accelerate Skyetel’s next phase of growth.

Skyetel, a leading provider of carrier-grade voice, messaging, and API solutions, announced the appointment of Connie Valencia, MBA, PMP, CIA, as the company’s new Chief Operating Officer. Valencia joins Skyetel with more than two decades of leadership experience spanning enterprise technology, AI-driven transformation, strategic operations, cybersecurity, governance, and large-scale organizational change.

“I’m excited to join an organization that is deeply committed to innovation and carrier-grade performance.” – Connie Valencia, Skyetel COO

Valencia’s background includes senior roles overseeing global operations, corporate AI strategy, digital transformation initiatives, data governance programs, and audit and risk management across highly regulated industries. She has led the development and implementation of enterprise-wide AI and automation frameworks, ensuring organizations adopt new technologies responsibly, securely, and effectively. Her experience in optimizing operational performance, building scalable systems, and enabling smarter decision-making through AI uniquely positions her to guide Skyetel through its next stage of growth.

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“We are thrilled to welcome Connie to Skyetel,” said Michael Halperin, CEO of Skyetel. “Her expertise in AI strategy and operational transformation will accelerate our vision for the future of carrier services. As we continue to expand our voice, messaging, and API offerings, Connie’s leadership will ensure we scale intelligently, securely, and with the exceptional reliability our customers expect.”

In her role as COO, Valencia will oversee Skyetel’s operations, engineering processes, platform governance, and cross-functional execution. She will play a central role in advancing the company’s AI-enabled initiatives, optimizing internal systems, and driving innovations that strengthen Skyetel’s position as a trusted partner for enterprises, resellers, and service providers.

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“I’m excited to join an organization that is deeply committed to innovation and carrier-grade performance,” said Connie Valencia, COO of Skyetel. “Skyetel’s foundations are incredibly strong. By integrating AI responsibly across our operational and customer-facing workflows, we have an opportunity to deliver even greater scale, automation, and reliability for the businesses that depend on us every day.”

Valencia holds an MBA and multiple certifications – including PMP and CIA – and has a long track record of building high-performing teams, modernizing business operations, and elevating service delivery through advanced analytics and emerging technologies.

With her appointment, Skyetel reinforces its commitment to operational excellence, secure and scalable communications, and continued innovation in AI-powered carrier services.