Sendbird Introduces a No-code AI Chatbot to Help SMBs Automate Customer Interactions

Any small business with a website can now create an AI chatbot in minutes

Sendbird, the industry-leading communications platform for web and mobile apps, today announced the availability of its AI chatbot through easy plug-and-play installation. This low-cost, no-code solution is perfectly suited for small-to-medium-sized businesses in customer-facing industries like e-commerce, healthcare, education, recruiting, travel & hospitality, and banking that want to deploy AI to improve customer engagement and support. For just $99 per month, Sendbird offers an AI chatbot starter package that allows for the creation of chatbot personas, knowledge enrichment, workflow integration, and analytics to track performance across support, marketing, and sales initiatives–without needing technical software development or engineering resources.

“Today, large enterprises and consumer brands use AI effectively to engage with their customers, clients, and patients. Amazon’s Rufus Shopping Assistant, for example, serves customers in a highly personalized manner and adds value to their experience– but there is no way for a small company to compete,” said Sendbird CEO and Co-founder John S. Kim. “What we aim to do with our no-code AI chatbot is to make that technology also accessible to SMBs. Sendbird proves that AI chatbots no longer require time, big budgets, or even developers so that anyone with a website can take advantage.”

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Furthermore, Sendbird introduces a developer-centric Pro package that facilitates mobile app integration, offers more workflows, and enables additional function calls for programmable third-party software application connections. Envision a travel or shopping bot assistant utilizing these connections to recommend flights, hotels, or products. Through APIs, the functionality of AI chatbots is expanded, effectively narrowing the competitive divide for SMBs with larger, established platforms.

Notably, Sendbird’s no-code AI chatbot seamlessly integrates with Sendbird Desk, its support agent and ticketing solution, to forge a unified sales or support desk. This powerful combination delivers automated efficiency alongside the nuanced understanding of human support. This complete software solution empowers SMBs to increase deflection rates and improve customer satisfaction with swift, accurate answers that meet consumers’ expectations.

Built on a real-time communication platform trusted by industry leaders like Shipt, Match, and Yahoo, Sendbird’s AI chatbot ensures seamless integration with both websites and mobile applications.

“By harnessing the power of new AI tools, businesses can streamline their support processes, save time, and allocate resources more effectively,” added Kim. “It’s not just a technological leap; it’s a strategic advantage that sets businesses on the path to exceeding customer expectations.”

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