Sangoma Leverages AWS to Deliver Flexible, Secure UCaaS and Contact Center Services

Sangoma Technologies Corporation (“Sangoma”), a trusted industry leader offering businesses a choice of on-premises, cloud-based, or hybrid Communications as a Service solutions, announced its expanded use of Amazon Web Services (AWS) to deliver scalable, secure, and unified cloud communications solutions to customers across industries. By leveraging a robust set of AWS services—including Amazon EKS, EC2, RDS, ElastiCache, ECR, S3, Route 53, and AWS Secrets Manager—Sangoma enables businesses to run its Cloud UCaaS platform (Business Voice) and advanced Contact Center solutions with high availability, reliability, and agility.

This strategic implementation allows organizations to consolidate communications under a single provider while benefiting from the performance and stability of a cloud-native infrastructure.

“Our customers want simplicity and performance without compromise,” said Charles Salameh, CEO of Sangoma. “With our services powered by AWS, businesses are able to consolidate their communications needs with one trusted provider – on highly reliable cloud infrastructure. By building on AWS, we’re delivering a secure, scalable platform that’s purpose-built for the future. This collaboration serves as an example for how Sangoma can bring integrated, cloud-native solutions to mid-sized enterprises—setting a new standard for modern communications.”

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Two organizations exemplifying the value of this solution are a large healthcare provider supporting remote patient coordination, and a nationally recognized breakfast restaurant chain with hundreds of locations. Both companies use Sangoma’s UCaaS and Contact Center solutions on AWS to keep communications clear, teams connected, and day-to-day operations dependable.

• The large home healthcare provider improved patient care by keeping distributed teams connected with AWS-powered 99.99% uptime and protecting sensitive data with HIPAA-compliant practices.

• The national breakfast restaurant chain uses the Sangoma platform on AWS at its headquarters to support better guest services and simplify operations. The solution provides clear calls, quick setup, disaster readiness, and reliable communication during busy hours.

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“Sangoma’s implementation of AWS helps organizations modernize communications, reduce costs, and run operations with confidence,” said Steve Teitelbaum, Head of Telco for North America at AWS. “We’re proud to support Sangoma’s mission to bring flexible, scalable communications to companies across industries so they can focus more on core business operations.”

With AWS powering its services, Sangoma provides global scalability, enterprise-grade security, and easy integration, empowering essential communications for businesses of all sizes. Key AWS services in use include:

• Amazon EKS & EC2 for container orchestration and elastic compute
• Amazon RDS & S3 for secure, scalable data storage
• Amazon ElastiCache & Route 53 for performance and global failover
• AWS ECR & Secrets Manager for DevOps efficiency and data protection

As more businesses move to cloud-first strategies, Sangoma’s implementation of AWS services stands as a model for how technology providers can deliver unified, mission-critical solutions that grow with each customer’s needs.