RingCentral Recognized as a Top Provider in Metrigy’s 2025 MetriStar UCaaS Report

RingCentral, Inc. , a global leader in AI-powered business communications, announced that it has been named a Top Provider for Unified Communications as a Service (UCaaS) in Metrigy Research’s 2025 MetriStar UCaaS Report. One of only three providers to be recognized at this level, RingCentral achieved the highest overall customer sentiment score in the study, and rated above average in every evaluated category, including voice quality, security, value, analytics, AI capabilities, and ease of use.

“Recognition like the MetriStar Top Provider Award is especially meaningful because it is grounded in real-world customer experiences,” said Ashu Varshney, SVP UCaaS Products, RingCentral. “Based on direct feedback from hundreds of IT leaders globally, this report highlights how RingCentral delivers measurable business impact through innovation, AI-powered communications, and exceptional customer support.”

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RingCentral customers recognized the Company’s above-average performance across all three business success metrics, including highest productivity improvements among evaluated providers, highest revenue increases, and second-best cost savings overall.

“In our global study, RingCentral distinguished itself by enabling customers to achieve the highest business success in the areas of revenue creation, ROI, and employee productivity among all evaluated vendors,” said Irwin Lazar, President and Principal Analyst, Metrigy. “RingCentral’s score for customer response time was among the highest of all vendors. By successfully integrating advanced AI capabilities with a reliable, global communications suite, RingCentral isn’t just providing a tool; they are driving measurable success that resonates with IT leaders and end-users alike.”

The 2025 MetriStar UCaaS Report is based on Metrigy’s global Workplace Collaboration MetriCast 2025 study, which surveyed 775 IT leaders in 10 countries who are actively using UCaaS solutions. Beyond customer sentiment ratings, Metrigy evaluated how providers’ offerings correlate with measurable improvements in revenue, cost savings and employee productivity, providing a data-driven view of customer success. The research also highlights key UCaaS market trends, including organizations reevaluating three-year UCaaS renewals and prioritizing operational cost reduction, contact center integration, security and compliance and overall solution value, alongside increasing openness among Microsoft Teams Phone users to consider alternative providers amid pricing and packaging changes.