RingCentral Drives New Era of Enterprise Voice AI Performance with OpenAI

RingCentral, Inc. , a global leader in AI-powered business communications, announced it is integrating OpenAI to advance enterprise-grade voice AI. The effort combines RingCentral’s trusted communications platform with OpenAI frontier models like GPT-5.2 to bring generative AI into the most valuable business communication channel: voice. This effort will enable organizations to work smarter, serve customers faster, and unlock the full value of every conversation.

Powering a New Era of Voice-First AI

Voice is the richest, most immediate source of customer intent. By allowing customers to bring intelligence directly into the flow of live conversations, RingCentral is enabling natural, context-aware interactions that feel genuinely human through OpenAI. Powered by RingCentral’s high-fidelity, low-latency voice infrastructure, these experiences deliver exceptional clarity and responsiveness in real time.

Together, the companies are bridging the gap between cutting-edge AI innovation and practical, real-world business use, paving the way for a new generation of voice-driven automation and agentic AI solutions across the enterprise.

“OpenAI enables us to turn powerful technology into tangible business value – from AI that answers customer calls to AI that assists every employee,” said Kira Makagon, President & COO, RingCentral. “Together, we’re helping organizations transform how work gets done, making it faster, smarter, and more human.”

Fueling Rapid AI Innovation

OpenAI is helping accelerate RingCentral’s broader AI roadmap, by powering a connected system of agentic AI that spans the entire customer interaction lifecycle—from automated call handling to human-assisted decision-making. The same foundational technology behind RingCentral AI Receptionist (AIR), which answers and automates inbound customer calls, now extends to support RingCentral AI Virtual Assistant (AVA), the company’s new personal AI assistant currently available to a limited number of customers. Together, AIR and AVA form a unified intelligence layer: AIR handles interactions at the front door, while AVA ensures that once conversations are routed to people, employees are equipped with full context, insights, and next-best actions.

Built on RingCentral’s trusted communications platform and enhanced by OpenAI frontier AI, AVA brings voice-first, role-adaptive intelligence directly to employees. It connects voice, video, and messaging data across the RingCentral platform to help people find answers, automate tasks, and make smarter, faster decisions — keeping work moving without friction.

Unlike many AI tools that focus narrowly on documents or meeting summaries, AVA starts where AIR leaves off: real human conversations. It applies trusted voice intelligence captured across customer interactions to deliver context-rich, accurate responses and actions. From capturing notes and summarizing calls to searching across conversations and automating follow-up tasks, AVA helps employees turn routed interactions into meaningful outcomes.

“RingCentral shows how advanced AI moves beyond insight and into action,” said Giancarlo ‘GC’ Lionetti, Chief Commercial Officer at OpenAI. “By working together, we are bringing intelligence directly into live voice conversations, helping enterprises move faster, serve customers better, and act with confidence.”

As part of RingCentral’s AI roadmap, the company will also use ChatGPT Enterprise to spark new ideas, introduce new efficiencies into the product development process, and better understand its customers.

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Proven Performance, Real Outcomes

With OpenAI, RingCentral AIR automates customer interactions at scale — answering calls, scheduling appointments, routing inquiries, and following up through natural, human-like conversations. When a call requires human involvement, intelligence doesn’t stop; it flows seamlessly to employees through AVA, preserving context and accelerating resolution.

Already trusted by thousands of businesses, AIR delivers measurable results and makes advanced AI accessible to organizations of every size. Adoption has been rapid, with more than 5,000 customers in just two quarters as of the end of September 2025. Televero Health, a leader in behavioral healthcare, achieved a 97% patient satisfaction rate, with AIR playing a key role in that success.

“Using RingCentral’s AI Receptionist, the results are undeniable. We saw our monthly appointments increase 14 percent in the first four months, an increase in monthly revenue of more than $200,000. That kind of growth and return on investment is exactly what we need,” said Brian Tucker, Chief Digital Officer, Televero Health.

Enterprise-Grade Trust, Security, and Responsibility

Built on RingCentral’s secure, carrier-grade platform, this collaboration ensures that AI is deployed responsibly and at scale. Customer conversations remain protected under RingCentral’s data governance framework and are not used to train public models. With world-class security, privacy, and compliance controls designed for regulated industries, the integration of OpenAI brings the power of generative AI to business communications with safety and reliability at its core.