Ramco Systems Introduces Chia, an Enterprise-Grade Conversational AI Agent for Better Customer Experience

Global enterprise software company Ramco Systems announced its entry into the Agentic AI product segment with the launch of Chia, a conversational AI agent platform designed to redefine how enterprises engage with their customers. Chia is purpose-built for enterprises to reliably automate complex customer support interactions, reducing manual effort, response times, and operating costs, enabling businesses to deliver superior customer experiences at scale.

Part of Ramco’s new AI-driven task automation suite, rTask, Chia delivers enterprise–grade conversational Agents that goes beyond answering queries to reason, decide, and act, executing end-to-end workflows across enterprise systems. This platform empowers organizations to shift from ‘human-in-the-loop’ support models to a future of exception-based human involvement, where AI handles the heavy lifting. Chia does this by executing multi-step backend actions to resolve customer requests, integrating seamlessly with enterprise systems all while operating within defined goals, compliance policies, and guardrails.

At the heart of Chia is a no-code AI Agent Foundry that enables CX teams to design, configure, and deploy AI Agents using plain English instructions, without waiting for engineering cycles.

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With Natural Language Workflow (NLW) capabilities, non-engineering teams can define AI logic such as refund eligibility, booking validations, or policy enforcement in simple English. The system then translates these rules into deterministic, action-taking AI behaviour, thereby preventing hallucinations. Organizations can deploy their first AI Agent in weeks, significantly accelerating time-to-value.

Key features of Chia include:

• Natural Language Workflow Builder: Design and update AI logics using plain English
  
  
• Multi‑Step Workflow Orchestration: Manage and orchestrate multiple, specialized AI agents for complex, multi-step workflows
  
  
• Omni‑Channel Conversational Presence: Engage users across email, chat, and messaging channels
  
  
• Real‑Time System Integrations: Secure, real-time connectivity with enterprise systems (CRM, ERP, ITSM, HRIS) to execute tasks
  
  
• Enterprise Knowledge Search: Deliver accurate, grounded answers from trusted content
  
  
• Multi‑Lingual and Multi-Modal: Ability to handle text, and visual inputs across diverse languages, with voice coming soon
  
  
• Human‑in‑the‑Loop Escalation: Seamlessly hand off to support teams with context when needed
  
  
• Enterprise‑Grade Security and Privacy: Protect sensitive data with role‑based access, encryption, audit logs, and built‑in compliance controls
  
  
• Explainability and Workflow Logs: Gain complete visibility into AI actions, making compliance reporting, auditing, and root-cause analysis effortless
  
  
• Performance Dashboards: Track deflection, CSAT, resolution metrics and knowledge gaps while uncovering customer intent to continuously improve support outcomes

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Some of the industries that can benefit from Chia include:

• E‑commerce: Automates orders, returns, refunds, and sales workflows to deliver faster, consistent resolutions, even during peak traffic
  
  
• Travel and Hospitality: Streamlines bookings, itinerary changes, cancellations, and guest support across channels during peak travel seasons
  
  
• Technology and SaaS: Automates onboarding, support, and account workflows while delivering accurate, contextual responses across the customer lifecycle
  
  
• Financial Services: Resolves high‑volume queries with enterprise‑grade security, accuracy, and regulatory compliance
  
  
• Health and Wellness: Automates scheduling, follow‑ups, and wellness support with empathetic and compliant interactions
  
  
• Media and Entertainment: Manages subscriptions, content discovery, and customer support at scale during high‑traffic events
  
  
• Communications and Telecom: Automates service, billing, and technical support with
  consistent, real‑time customer experiences

Abinav Raja, Managing Director, Ramco Systems, said, “Chia addresses a rapidly growing global market need for AI systems that are not just conversational, but truly agentic, capable of reasoning, acting, and delivering measurable outcomes. As our first AI-native product, Chia marks a significant milestone in Ramco’s transformation journey. It is the beginning of a broader roadmap, with many more AI-native innovations planned across our portfolio. This launch is aligned with our vision to transform our entire platform to be AI-native, embedding agentic intelligence into every product we build. We believe the future of enterprise software is agentic by design, autonomous, adaptive, and continuously evolving, and we are committed to leading that transformation.”

Sandesh Bilagi, President & COO, Ramco Systems, said, “Customers today expect accuracy, speed, and seamless support across every touchpoint. Chia rises to this challenge by enabling enterprises to automate complex customer interactions with confidence and control. As Chia enables teams to deploy production–grade AI Agents in weeks, not months, organizations can modernize their support operations without lengthy implementation cycles, ultimately delivering faster and more consistent customer experiences.”