NiCE and RingCentral Expand Strategic Partnership to Orchestrate the Future of AI-Powered Customer and Employee Experiences

NiCE announced a significant expansion of its long-standing partnership with RingCentral, Inc., a global leader in AI-powered customer engagement. Under a new multi-year agreement, NiCE will resell RingCentral’s unified communications as a service (UCaaS) solution, RingEX^TM. In addition, the companies have extended their existing agreement to market and sell RingCentral Contact Center, powered by NiCE CXone, for an additional year.

With this expansion, the partnership becomes fully bi-directional: RingCentral continues to bring NiCE’s enterprise-grade CXone platform to its customers through RingCentral Contact Center, while NiCE will now offer RingCentral’s market-leading UCaaS platform to organizations seeking a single, tightly integrated customer experience (CX) and employee communications solution.

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Enterprise demand for unified communications and contact center solutions from a single, integrated source continues to accelerate. Building on more than a decade of collaboration since 2015, NiCE and RingCentral offer a deeply integrated UCaaS and CCaaS platform, connecting frontline contact center agents with back-office experts across the organization, with real-time presence and the ability to bring a subject-matter expert into a live customer interaction in a single click. Together with NiCE’s CX AI, powered by NiCE Cognigy, organizations can orchestrate AI and human agents as one workforce across customer and employee workflows, delivering more intelligent, connected experiences at scale.

“NiCE has been a trusted partner for more than a decade, and this expansion takes our relationship to a new level. With NiCE now offering our UCaaS solution alongside the continued success of RingCentral Contact Center powered by CXone, we’re now giving businesses of all sizes a proven, integrated path to modernize how they connect, collaborate, and serve their customers,” said Vlad Shmunis, Founder, Chairman and CEO, RingCentral.

“By expanding our partnership with RingCentral, we’re bringing together two recognized industry leaders so organizations gain the full strength of both: elite employee communications and an enterprise-grade CX platform, deeply integrated and ready to scale with AI,” said Scott Russell, CEO, NiCE.