New AI-powered diagnostic solution from Cloudways helps resolve website issues up to 4x faster, today launches for Public Preview

Cloudways, part of DigitalOcean Holdings, Inc., the simplest scalable cloud for growing tech companies, announces the launch of Cloudways Copilot, a suite of AI solutions designed to bring intelligent managed hosting to small and medium sized businesses (SMBs), starting with AI-powered issue diagnostics (Public Preview).

“Cloudways AI-powered issue diagnostics is a game-changer. It has drastically reduced the amount of time I spend taking care of web servers. It’s the first good implementation of AI I’ve seen in a web host that makes my life as an agency owner much easier.”

Research indicates that a website that loads in one second or less can achieve a conversion rate three times higher than a website that takes five seconds to load. Cloudways Copilot empowers digital businesses to address website-related problems by helping to automatically detect, diagnose, and support the resolution of site issues in real-time.

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Websites can be challenged by a number of issues such as unoptimised data queries, DoS attacks, and aggressive bot crawling. The Cloudways Copilot solution works up to four times faster, helping to reduce diagnoses and resolution times from over 45 minutes, to under 10 minutes when compared to manual intervention.

Suhaib Zaheer, SVP of Managed Hosting at Digital Ocean, comments: “Our customers have been at the heart of our AI adoption journey. When starting the process, we worked closely with them to understand their web hosting challenges, which uncovered a need for simplification. Our purpose-driven AI solution efficiently helps to solve the repetitive and time-consuming problems that distract clients away from managing their core business.”

Blake Whittle, a Cloudways customer and owner of ClikIT, adds, “Cloudways AI-powered issue diagnostics is a game-changer. It has drastically reduced the amount of time I spend taking care of web servers. It’s the first good implementation of AI I’ve seen in a web host that makes my life as an agency owner much easier.”

“Our approach to embedding generative AI into the Cloudways platform is driven by our desire to help solve real, everyday challenges faced by our customers, like Blake,” says Bratin Saha, Chief Product and Technology Officer at Digital Ocean. “Our vision is to democratize AI access for SMBs, by helping customers identify, debug and resolve server issues faster than a human. The launch of our issue diagnostics (Public Preview) capability represents the first step in this vision, with wider AI solutions set to be rolled out.”

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The rollout of AI-powered issue diagnostics is the first phase launch of Cloudways Copilot suite launching in 2025. Automated developer workflows and an intelligent hosting sidekick that executes common tasks instantly is expected later in the year.