MiaRec Featured as Core Performing Vendor on the CMP Research Prism for Customer Analytics

CMP Research recognizes MiaRec for customer analytics excellence in customer contact and CX technology.

MiaRec proudly announces its placement on CMP Research Prism, an elite technology assessment framework developed by CMP Research, a division of Customer Management Practice (CMP) for Customer Analytics. This respected framework highlights MiaRec as a Core Performing provider for customer contact and customer experience (CX) professionals aiming to optimize their technology investments with confidence through customer analytics.

CMP Research recognition highlights MiaRec’s strength in customer analytics that turn customer conversations into actionable CX insight.”

— Gennadiy Bezkorovayniy, CEO of MiaRec

MiaRec helps CX leaders gain full visibility into customer experience by analyzing 100% of customer conversations across voice and digital channels. Using AI-powered customer analytics, MiaRec reveals how agent behaviors, execution gaps, and broken processes directly impact CX—without relying on surveys or manual analysis.

MiaRec automatically generates CX metrics such as CSAT, NPS, and Net Emotional Score (NES) directly from conversations, giving teams insight not only into how experience is trending, but why. Leaders can see which issues, behaviors, and journey breakdowns are driving customer outcomes—early enough to take action.

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With MiaRec Ask AI, teams can uncover CX insights in seconds using a conversational, natural-language interface. Instead of digging through dashboards or listening to calls, leaders can ask questions like “What’s driving repeat contacts?” or “Where are customers getting frustrated?” and get clear, evidence-based answers instantly.
The result is a scalable, survey-free approach to customer analytics that turns every conversation into actionable CX intelligence.

The CMP Research Prism for Customer Analytics evaluated nineteen solution providers, including MiaRec, and segmented them into five categories: pioneering, leading, core performing, up & coming, and emerging using analyst analysis, user feedback, and marketplace data across ten investment criteria.

“We’re proud to be recognized as a Core Performing vendor by CMP Research,” said Gennadiy Bezkorovayniy, CEO of MiaRec. “MiaRec turns customer conversations into AI-driven customer analytics—giving organizations the visibility they need to understand experience, uncover issues, and make better decisions across the business.”

Nicole Kyle, Managing Director of CMP Research, adds, “With the crowded technology landscape, customer contact leaders need a reliable source to guide their technology decisions. CMP Research Prism was created to assess solution providers like MiaRec equip buyers and influencers of the customer contact and CX technology stack with insights to inform their investments.”

CMP Research Prism is the only marketplace assessment framework built exclusively for customer contact and CX executives. The Prism helps customer contact leaders and CXOs differentiate solution providers in a complex market and make more informed, confident investment decisions that future-proof the CX technology stack. Prisms are updated every six months and upcoming technology assessments will cover chatbots/virtual agents, conversational IVR/voicebot, real-time agent assist/copilot, and workforce management.