Lumen Boosts AI Network Transformation with Blue Planet’s AI Studio and Agents

Blue Planet, a division of Ciena , announced that Lumen Technologies is adopting the company’s AI agents across its network operations to help enhance efficiency and deliver exceptional customer experiences. As part of its strategy to build the trusted network for AI, Lumen will use Blue Planet AI Studio, an operations support system (OSS)-native platform, to build, manage, and run AI agents across multiple network domains to drive faster, context-aware outcomes.

Marketing Technology News: MarTech Interview with Omri Shtayer, Vice President of Data Products and DaaS at Similarweb

Blue Planet AI agents will help automate Lumen’s network operations and support the company’s success in building an AI-ready network.

“Across our enterprise operations, we’re using AI to digitize and automate core processes, eliminate legacy complexity, boost agility and speed, and free our teams to focus on higher‑value innovation that improves the customer experience,” said Kye Prigg, Chief Commercial Operations Officer, Lumen Technologies. “Blue Planet AI Studio is helping Lumen introduce AI-driven capabilities into our OSS environment across real-world workflows, enabling the creation of AI agents to help streamline operational tasks and reduce costs.”

Using Blue Planet AI Studio, Lumen expects to drive outcomes such as significantly reducing the time needed to model hundreds of devices, automate data discovery and migration, streamline resource reconciliation across their network inventory and other use cases related to network management. Lumen also plans to leverage agentic AI in its digital network twin operations model to help provide proactive, real-time insights across its network.

“Blue Planet AI Studio is purpose-built to support the automation of complex workflows, unlock deeper operational insights, and accelerate the journey toward fully autonomous networks,” said Joe Cumello, Senior Vice President and General Manager, Blue Planet. “Our close collaboration with the Lumen team is helping drive the modernization of its network while enabling the adoption of advanced AI agents to establish a robust AI-ready network foundation.”

Blue Planet AI Studio provides a low-code, OSS-native environment that enables network operations teams to build and operationalize AI agents directly within OSS workflows. By combining AI agents with contextual OSS data, the platform supports more intelligent, closed-loop operational workflows as Lumen continues its journey toward greater network autonomy. AI Studio also includes Blue Planet’s pre-built, OSS-focused AI agents designed to address common network operations use cases, helping teams accelerate adoption while maintaining operational control.