LivePerson Recognized as a Niche Player in the 2025 Gartner® Magic Quadrant™ for Conversational AI Platforms

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LivePerson’s Connected Experience Platform empowers enterprises to forge lasting customer relationships with seamless conversation orchestration

LivePerson, a leading provider of trusted enterprise conversational AI and outcome-driven digital transformation, announced it has been recognized as a Niche Player in the 2025 Gartner® Magic Quadrant for Conversational AI Platforms. This marks the first time LivePerson has been evaluated in a Gartner Magic Quadrant, which is available to download here.

“In a rapidly evolving market, enterprise decision-makers rely on Gartner to help guide them toward trusted, innovative partners,” said John Sabino, CEO of LivePerson. “I believe that being named in the Magic Quadrant reinforces that LivePerson is among the key players shaping this important category. This recognition strengthens our credibility and supports our long-term position as a strategic provider of enterprise conversational AI that drives meaningful business outcomes.”

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LivePerson’s Connected Experience Platform enables brands to manage AI-driven engagements across digital and voice channels, with a strong focus in customer service and support, and digital commerce. With a responsible AI approach, LivePerson turns conversations into a growth engine for over 1,000 enterprise brands in over 100 countries.

At LivePerson, we see the Gartner Magic Quadrant for Conversational AI as a critical resource brands use to select conversational AI platforms that involve complex automation and multimodal interactions. To qualify for inclusion, providers needed to meet Gartner’s list of critical criteria and demonstrate the ability to execute and completeness of vision.

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LivePerson is the enterprise leader in digital-first customer conversations. The world’s leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and AI-powered solutions to accelerate contact center transformation, supercharge agent productivity, and deliver more personalized customer experiences. Fast Company named us the #1 Most Innovative AI Company in the world. To talk with us or our AI, please visit liveperson.com.