DXC Partners with ServiceNow on a New Wave of AI-first Enterprise Transformation

• Table of Contents

  Toggle

  DXC adopts ServiceNow’s Core Business Suite as Customer Zero, activating agentic AI across core business functions for a Global Business Services-led transformation

• The partnership combines DXC’s transformation expertise with the ServiceNow AI Platform to power smarter, more resilient operations across the enterprise

• DXC will enable customers to replicate these transformation outcomes at scale

DXC Technology, a leading enterprise technology and innovation partner, and ServiceNow, the AI control tower for business reinvention, announced a new, multi-year agreement to modernize core enterprise operations and put AI to work at scale. The partnership combines DXC’s enterprise optimization expertise with the ServiceNow AI Platform to move from AI experimentation to execution across complex, multivendor environments, while accelerating delivery timelines, reducing manual effort, and improving service quality across core business functions.

As Customer Zero for ServiceNow’s Core Business Suite, DXC will be the first global enterprise to deploy the new agentic AI capabilities for their Global Business Services model. DXC will work with ServiceNow across key functions using AI-driven automation and agentic workflows to reduce manual work, improve cross-functional visibility and streamline processes to enhance speed, consistency and quality. This approach creates a library of repeatable, validated AI use cases and proven automation patterns that DXC will package and deliver to customers globally, enabling similar transformational experiences with faster time-to-value.

DXC will leverage ServiceNow’s agentic AI capabilities to create a unified enterprise experience across critical business services globally. By embedding AI-driven workflows across the enterprise, DXC will automate high-volume processes, improve operational efficiency, and accelerate decision-making at scale. Digital agents can continuously monitor activity, surface real-time insights, and proactively resolve issues, reducing manual effort while enabling teams to focus more on analysis, innovation, and higher-value work.

Marketing Technology News: MarTech Interview with Stephen Howard-Sarin, MD of Retail Media, Americas @ Criteo

“Global enterprises are under real pressure to move from AI experimentation to execution — and that’s hard when your operations are complex and fragmented. DXC made the decision to go first. As Customer Zero for Core Business Suite, they’re deploying agentic AI across their own core business functions before bringing it to customers. That’s not just a partnership — that’s conviction. That’s exactly how transformation at scale actually happens.” – Josh Kahn, SVP and GM, Core Business Workflows, ServiceNow

Through the adoption of the Core Business Suite, DXC is adopting an advanced organizational Global Business Services model that consolidates historically siloed back-office functions into a centralized support structure that operates globally across regions and functions. The partnership positions DXC as an early validator of Core Business Suite’s AI-powered capabilities, scaling solutions internally before delivering them as market-ready client offerings.