Coveo Raises the Bar on Trust: Earns ISO/IEC 27701 Privacy Certification

With the ISO/IEC 27701 certification, the Coveo AI-Relevance Platform sets a new bar for trusted, privacy centric AI-driven digital experiences

Coveo, the leader in AI-Relevance, delivering best-in-class AI-search and generative experiences that maximize business outcomes at every point-of-experience, announced that it has achieved ISO/IEC 27701 certification as a data processor.

Trust is one of Coveo’s core values: our products are built by design with a core focus on the protection of our customers’ data. ISO/IEC 27701 is the internationally recognized standard for Privacy Information Management Systems (PIMS). It sets requirements and provides guidance for establishing, implementing, maintaining and improving privacy controls for data processors.

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What this means for customers and prospective customers:

• Privacy by design is embedded throughout Coveo’s product development.
  
  
• Coveo’s PIMS supports ongoing alignment with global privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
  
  
• Rigorous controls govern the processing of personal data on Coveo’s platform.
  
  
• Independent certification from a third-party enhances auditability, traceability, and confidence across the personal data lifecycle, streamlining customer due diligence and procurement.

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Most importantly, the ISO/IEC 27701 certification provides current and prospective customers assurance that Coveo has a solid privacy program that meets international industry standards aligned with the reality of their business.