Box Unveils the Box Agent to Transform How Enterprises Work With Content

Box, Inc. , the leading Intelligent Content Management (ICM) platform, announced the general availability of the Box Agent, an AI-powered capability that takes natural language instructions to reason and complete complex tasks, reinventing how enterprises work with unstructured data. Acting as a unified AI engine across Box, the Box Agent leverages the latest advanced reasoning models to securely search company files, analyze and synthesize critical data, and generate new content – all while respecting Box’s enterprise-grade security, governance, and permissions controls. Box also announced enhancements to Box AI Studio, allowing admins to develop custom agents tailored to complex, business-specific use cases.

Box unveils the Box Agent to transform how enterprises work with content

“Enterprises everywhere are looking to harness AI to transform their businesses, but AI can only reach its full potential if it understands the unique context of an organization,” said Aaron Levie, co-founder and CEO of Box. “That context lives within contracts, research materials, marketing assets, financial documents, and other forms of enterprise content. With the Box Agent, we’re reinventing how work gets done by bringing AI directly to the content that powers the enterprise. Organizations can start deploying AI agents today, with the controls and protections businesses depend on.”

“For companies managing countless contracts, placements, and customer documents across multiple systems, successful AI outcomes depend on the ability to tap into the knowledge contained within unstructured content,” said Matthew Campana, Vice President of Digital Transformation at The Judge Group. “The new Box Agent will transform how we automate business critical tasks by unlocking AI-powered insights across files. With a single query, the Box Agent can activate complex workflows and find essential data from files, while maintaining strict compliance and data protection standards.”

Introducing the Box Agent

Leveraging leading AI capabilities from OpenAI, Anthropic, and Google, the new Box Agent is reshaping how enterprises take action on their content. The Box Agent is able to autonomously understand a user’s intent based on their prompt, find the right content needed to execute that task, reflect on the work it needs to do, and iterate until it can successfully answer the user’s request. This all takes place within Box AI’s new conversational interface, which provides the ability to revisit previous sessions where users can iterate, refine, and return to work from where they left off.

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With the new Box Agent, enterprises will be able to:

• Search across their entire content library and deliver clear, concise answers grounded in enterprise data, with source references for transparency and trust;
• Create entirely new files in multiple formats, including Box Notes, Word docs, PDFs, Excel spreadsheets, and PowerPoint decks, enabling users to quickly produce reports, presentations, and other business documents;
• Analyze specific, user-selected files – such as contracts or reports – to generate structured insights, comparisons, and summaries based only on the chosen content;
• Interpret natural-language questions and expand searches to account for organizational terminology, relevance, and recency, improving the quality of results;
• Complete multi-step tasks in a single flow by automatically locating relevant files, extracting key information, and generating cohesive reports;
• Summarize complex documents and multi-file collections into clear, actionable insights that help users quickly understand key information and make informed decisions.

Designed with enterprise security at its core, the Box Agent only generates responses from files the user is authorized to access and never uses customer data to train third-party large language models – delivering a secure, permissions-aware AI experience enterprises can trust. By leveraging the autonomous capabilities of the Box Agent:

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• Legal teams can review contracts faster and quickly identify deviations from standard terms. Acting as a first pass, the Box Agent can compare contracts against standard terms playbooks, focusing on the exceptions that matter most;
• Procurement teams can process invoices and vendor documents at scale. By analyzing invoices, contracts, and purchase records, the Box Agent surfaces key fields and flags discrepancies, helping teams accelerate approvals, reduce errors, and make data-driven purchasing decisions faster;
• HR teams can generate personalized onboarding schedules. The Box Agent can locate the relevant role-specific handbooks and roadmaps to synthesize role expectations into a schedule, helping new hires ramp up faster and reducing manual HR effort;
• Sales teams can use the Box Agent to automate complex RFP responses. Sales Engineers can upload lengthy RFP documents and the Box Agent will autonomously find the latest compliance guides and whitepapers to create high-quality drafts in minutes, reducing manual effort and accelerating deal cycles;
• Marketing teams can draft complex on-brand assets. By pointing the Box Agent to product requirement documents, messaging briefs, artifact templates and brand guidelines, marketers can generate content, such as data sheets and launch blogs, that align with the company’s voice and visual style.

Box also announced enhancements to Box AI Studio, enabling admins to create custom AI agents for repeatable, high-stakes workflows. Admins can now configure their own versions of the Box Agent, tailoring agents to specific business rules, knowledge, and data sets. By operationalizing expertise at scale, the updated Box AI Studio ensures that complex tasks are executed with consistency and precision across the organization.

“AI in the enterprise depends on its grasp of the unique organizational context that defines a business,” said Amy Machado, Senior Research Manager, Content and Knowledge Management Strategies, IDC. “The Box Agent leverages this ‘unique context’ to transform content into actionable intelligence while ensuring that enterprise-grade security and permissions remain intact. With enhancements to Box AI Studio, enterprises aren’t just using generic AI; they are building custom agents tailored to their specific business rules and terminology. This means organizations can operationalize their expertise at scale, across the entire content lifecycle.”