94% of Developers Would Switch Vendors as Agentic AI Triggers Infrastructure Race

Nylas released its 2026 State of Agentic AI report, based on a survey of more than 1,000 developers and product leaders building or influencing agentic systems.

Agentic AI is no longer a feature race. It is an infrastructure race.

The research reveals that 94% of respondents would consider switching vendors for stronger, scalable, and compliant agentic AI capabilities. At the same time, 67% are already building or shipping agentic workflows, and 85% believe AI agents will become table stakes within the next three years.

Marketing Technology News: MarTech Interview with Omri Shtayer, Vice President of Data Products and DaaS at Similarweb

Together, the findings point to a market that is moving quickly from experimentation to operational deployment, reshaping how organizations evaluate the foundations of their software stack.

“As agentic AI moves into production environments, the competitive dynamic is shifting,” said Jeff Koets, CEO of Nylas. “This is not about adding AI features. It is an infrastructure race. The vendors that provide clean data layers, reliable APIs, and governance built into their architecture will capture the next phase of market movement.”

While adoption is accelerating, the report shows that teams are deploying agentic systems pragmatically. Most workflows are rolled out gradually, with human oversight and governance controls in place. Builders are prioritizing reliability, observability, and compliance as they scale agentic capabilities across real-world systems.

Industry leaders are already seeing large-scale adoption of AI agents across their organizations.

“We now have over 3,258 agents working alongside 1,300 humans,” said Zeb Evans, Founder and CEO of ClickUp, a longtime Nylas customer. “Managers’ agents will manage their ICs’ agents — overseeing them for human-in-the-loop interactions.”

The findings underscore that as agentic AI becomes embedded into day-to-day workflows, infrastructure decisions are becoming strategic. Platforms that can support scalable, compliant, and production-ready agentic systems are positioned to define the next phase of the market.